Terms of Service

1. Acceptance of Terms

By accessing or using Hometown Roots Supply Co ("we," "us," "our") website and services, you ("user," "customer," "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

2. Description of Service

Hometown Roots Supply Co operates an online retail store specializing in clothing and hats. We provide a platform for customers to browse, select, and purchase our products through our website.

3. Eligibility

You must be at least 18 years old to make purchases on our website. If you are under 18, you may only use our services with the involvement and consent of a parent or guardian.

4. Account Registration

To make purchases, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

5. Product Information and Availability

We strive to display our clothing and hat products as accurately as possible. However:

• Colors may vary due to monitor settings
• Product availability is subject to change without notice
• We reserve the right to limit quantities purchased
• Product descriptions are provided for general information only
• Sizing charts are provided as guides; actual fit may vary

6. Pricing and Payment

• All prices are listed in USD and are subject to change without notice
• Prices do not include applicable taxes, shipping, or handling fees
• We accept credit cards, PayPal.
• Payment must be received before order processing
• We reserve the right to refuse or cancel orders for any reason

7. Shipping and Delivery

• Shipping costs and estimated delivery times are provided at checkout
• We are not responsible for delays caused by shipping carriers
• Risk of loss transfers to you upon delivery to the carrier
• International customers are responsible for customs duties and taxes
  

8. Returns and Exchanges

Return Policy

• Items may be returned within 30 days of delivery
• Items must be unworn, unwashed, and in original condition with tags attached
• Original packaging and receipt/order confirmation required
• Custom or personalized items are not returnable unless defective

Return Process

• Contact customer service to initiate a return
• Return shipping costs are the customer's responsibility unless item is defective
• Refunds will be processed to the original payment method within 5-10 business days after we receive the returned item

Exchanges

• Size exchanges are subject to availability
• Color exchanges are treated as returns and new purchases

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is our property or that of our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Prohibited Uses

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Upload malicious code or viruses
• Interfere with the proper functioning of our website
• Violate any applicable laws or regulations
• Impersonate others or provide false information

11. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices.

12. Disclaimers

Product Warranties

• Products are sold "as is" without warranties beyond those required by law
• We disclaim all implied warranties of merchantability and fitness for a particular purpose
• We do not warrant that products will meet your specific requirements

Website Availability

• We do not guarantee uninterrupted access to our website
• We reserve the right to modify or discontinue services at any time
• We are not liable for website downtime or technical issues

13. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount you paid for the specific product
• We are not liable for indirect, incidental, special, or consequential damages
• We are not responsible for damages resulting from unauthorized access to your account
• Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of our website, violation of these Terms, or infringement of any third-party rights.

15. Dispute Resolution

Governing Law

These Terms are governed by the laws of Tennessee, without regard to conflict of law principles.

Dispute Resolution Process

• We encourage resolving disputes through direct communication first
• If direct resolution fails, disputes will be resolved through binding arbitration
• You waive the right to participate in class action lawsuits

16. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or government actions.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms. We will notify users of material changes via email or website notice.

19. Termination

We may terminate or suspend your account and access to our services at any time, with or without cause or notice. Upon termination, your right to use our services ceases immediately.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding your use of our services.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.